Terms & conditions

{ Revise Date: February 8, 2018 }

 

We want you to feel safe online, and we like easy to understand terms and conditions.

By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and agree to be bound by all of these Terms and Conditions. We may at any time revise these Terms and Conditions by updating this posting and changing the effective date indicated above. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.

The Parties

Seller. Who we are. We are Amok Equipment AS, a company registered in Norway under company number 911823705MVA, with our registered office at Tvetenveien 32A, 0666 Oslo. Amok Equipment AS is registered as a VAT applicable company in the Netherlands (NL823961801B01) – our customs point of entry when shipping goods to the EU.

Email us at support@amokequipment.com if you have any questions.

We operate the following websites:
https://www.amokequipment.eu

https://www.amokequipment.de

https://www.amokequipment.dk

https://www.amokequipment.fi

https://www.amokequipment.no

Buyer
The person who makes the order.

You must be 18 years of age or older to use or place an order on this Site. If you are under 18 years old you can get a person of age (for example a parent or guardian) to make the purchase on your behalf.

Prices

Prices quoted in the online store include value added tax. All shipments to EU residents will automatically be invoiced with the Dutch VAT of 21% included in the price.  From time to time there may be prices on the site that contains typographical errors, inaccuracies, or omissions. In case of a pricing error we have the right to change the order.

Details of the total costs that the buyer will pay, including all taxes (VAT, customs, etc.) and delivery costs (shipping, postage, billing, packaging, etc.) and specification of the individual items in the total price are given in the ordering solution before ordering.

Contract formation

The agreement is binding on both parties when the buyer's order has been received by the seller.

Order Confirmation: After you place an order, you will receive an e-mail from us acknowledging that we have received your order and inform you of your order. It is recommended that the buyer check that the order confirmation matches the order with number, item type, price etc. If there is no match between the order and the order confirmation, the buyer should contact the seller as soon as possible.

Inaccuracy disclaimer. From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. If we are unable to accept your order or are unable to supply you with a product we will inform you of this by e-mail and we will not process your order.

Payment

Pay with all major cards or Paypal in our secure checkout. When using a card, the purchase price will be reserved on the card when ordering. The card will be charged only on the day of shipment.

For packages that are not retrieved you will be charged a fee of €50, - incl. VAT and return shipping costs, to cover our expenses.

Delivery
Delivery of the products takes place with the shipping method, place and time specified on the order confirmation. We carry the risk of the products until you or a third party designated by have the products in your possession.

Right of withdrawal when shopping online

By law you have the right to cancel and return your order within 14 days, for any reason and with no justification.

We extend your return right and invite you to try a hammock for sixty (60) days. If you within sixty (60) days find out that you're not 100% satisfied with an item purchased from Amok Equipment, you can return it to us for an exchange or refund.

You can find a return form attached to the confirmation email, or you can contact us directly at returns@amokequipment.com regarding return questions. The customer must be able to prove that a cancellation notification has been sent – we therefore suggest using email. More information about our return policy can be found here.

If the buyer receives the return form at a later date than the delivery of the item(s), the right to return begins on the date the buyer receives the return form. The right of cancellation and return is extended to 12 months after the expiry of the original deadline if the consumer has not received notification of a right of cancellation and the standard return form.

Warranty and complaints

If what you have bought is faulty or not as described, you may have a legal right to cancel your order (or ask us to repair or replace the product).

In the event of a defect in the goods, the buyer must, within a reasonable period of time after discovering it, inform the seller that he or she will invoke the defect. The time limit may never be shorter than two months from the time the consumer discovered the defect. Complaints must nevertheless occur no later than two years after the buyer took over the item. If the item or part of it is intended to last significantly longer, the complaint period is five years.

If the consumer does not provide a notice on time, the right to claim the defect is lost. A defect that occurs within six months after the consumer took over the item (usually delivery time) should be seen as faulty by delivery.

More warranty information can be found here.